Artificial intelligence (AI) is rapidly changing how work gets done across industries, but many employees remain uncertain about how to adapt. While interest in AI is high, most workers are still figuring out how to integrate it into their roles. According to a recent Wiley survey of about 2,000 professionals across sectors, 76% said they lack confidence in how to use AI at work.
A separate Gallup poll echoed this, with only 6% of employees reporting they feel very comfortable using AI, while roughly one-third said they feel very uncomfortable.
The shift to AI-driven tools has also been a source of stress. Wiley’s survey found that 96% of respondents reported some level of stress related to changes at work, with more than half experiencing moderate or higher anxiety as they confront AI adoption. Common concerns include job security and general uncertainty about new technologies.
Managers are often seen as a primary resource during workplace transitions. However, only 34% of managers in the Wiley survey said they felt equipped to help their teams incorporate AI. While many managers are seen as supportive, the lack of preparedness contributes to additional stress for both employees and leadership.
To address these challenges, organizations are being encouraged to make AI tools more accessible and ensure employees are trained in their use. Beyond just access, employees need to understand how to use AI tools responsibly within the scope of their roles. This involves establishing clear guidelines, offering training programs, and encouraging communication throughout the process.
Companies can take specific steps to help employees feel more comfortable using AI. According to the Wiley survey, employees benefit when organizations provide three key elements:
- Clear expectations around AI usage: Organizations are encouraged to define how AI should be used, including any risk controls that are appropriate to their business. Leadership support and modeling of AI adoption can also reinforce these efforts.
- A clear understanding of AI’s role in strategy: Articulating how AI fits into the company’s overall direction helps employees understand its importance. Cross-functional teams that include business, technology, legal, and communications representatives can help shape responsible AI standards.
Training and integration support: Ongoing training programs that focus on pthe ractical usage of AI tools are essential. Manager involvement is especially important, as employees often rely on direct supervisors for guidance and encouragement.
As the role of AI continues to expand in the workplace, the focus remains on making the transition manageable for employees and equipping them with the tools, knowledge, and support needed to adapt.
